Refund, Return, and Cancellation Policy
Effective Date: February 4, 2026
This policy governs the cancellation, replacement, and refund process for all orders placed on DigiGadget.in. By completing a purchase, you agree to these terms.
📦 MANDATORY UNBOXING VIDEO:
To claim a refund or replacement for "Damaged on Arrival" or "Wrong Product," customers MUST provide a continuous, unedited unboxing video from seal-breaking to power-on. Claims without this video will not be entertained.
1. Shipping & Delivery Timelines
Pan-India Shipping:
- Cut-off: Orders placed before 11:30 AM IST on a business day ship the same day. All others ship the next business day.
- Transit: Typically 3 to 4 business days (Monday-Friday).
- Cut-off: Orders must be placed before 4:00 PM, Monday – Friday.
- Delivery Window: Between 6:00 PM to 9:00 PM on the same date.
- Fee: An additional charge of Rs. 100/- applies.
- No Deliveries on Saturdays, Sundays, or National Holidays for this service.
2. Order Cancellation Policy
- Before Dispatch: You may cancel an order before it is shipped. A processing fee of 2.5% (plus applicable taxes) will be deducted from the refund. This fee is only waived if DigiGadget cannot fulfill the order due to stock issues.
- 7-Day Dispute Window: Any cancellation or dispute requests made later than 7 working days from the date of purchase will not be entertained.
- After Dispatch: Orders already in transit cannot be cancelled.
3. Return & Replacement Eligibility
DigiGadget operates on a replacement-first policy. Refunds are issued only if a suitable replacement is unavailable.
Eligible Scenarios for Replacement:
- Damaged or Faulty Product: Verified hardware defects (requires unboxing video).
- Wrong Product: Item delivered does not match the order description.
Non-Eligible Scenarios:
- Buyer's remorse or "change of mind."
- Minor cosmetic wear on Refurbished/Pre-Owned items.
- Physical damage or liquid damage caused by the customer.
- Improper installation of electronic components.
4. Warranty by Condition
- New Sealed Box: Covered by the brand's manufacturer warranty.
- Open Box / Refurbished: Covered by DigiGadget Seller Warranty for the period stated on the product page. Warranty is void if the internal security seal is tampered with.
5. Refund Process
- Approved refunds are processed within 7-10 business days to the original payment source.
- Courier charges for return shipments are non-refundable unless the return is due to a DigiGadget error.
Questions? Contact us at support@digigadget.in